Terms of payment

www.lordandqueens.com has chosen one of the world leaders in secure online payment: Stripe. With the secure SSL Stripe system, you can pay securely with all types of credit cards. The Stripe online payment system is based on information encryption technology. When you pay, you will need to record your credit card numbers and expiration date. This information will be immediately encrypted on your computer before being sent to our bank via the Internet. Thus, no confidential information circulates on the network without having been previously encrypted. All guarantees of confidentiality and security are therefore met. At the time of payment on www.lordandqueens.com, you will be in the presence of the integrated and secure SSL Stripe interface. Once you have entered your bank details and, after validation, the purchase will be effective and your order validated. The buyer's account will only be debited when shipping the products available and only the amount of the products sent. An invoice showing the VAT will be sent for any order.


Deliveries are made to the address indicated in the purchase order which can only be in the agreed geographical area. The risks are the responsibility of the purchaser from the time the goods left the premises of Lord and Queen's. In case of damage during transport, the reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded.


The choice of the carrier (involving incidental shipping costs according to the pricing zone in which the order must be shipped) is left to the discretion of the customer at the time of payment of his order, from a wide range of partners .
The times indicated are average times and correspond to the processing time, preparation and shipping of the order. They begin to run upon receipt of the order confirmation e-mail, sent no later than 48 hours after the order has been placed.
In case of delay in the shipment of the order, the customer will be informed by email as soon as possible.

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