Terms and conditions

The present conditions of sale are concluded on the one hand by K.E.K.V whose head office is in Saint-Denis (93200), registered with the trade register and companies of Bobigny under the code APE 4782Z hereinafter known commercially as "Lord and Queen's "and on the other hand, by any natural or legal person wishing to make a purchase via the website of" www.lordandqueens.com "hereinafter referred to as" the buyer ".
Company information:
Mailing address:
Lord and Queen's 1 Rue Henri Debin, 51520 St-Martin-sur-le-Pré - France 
SIRET number: 847 545 290 00011
Website: www.lordandqueens.com
Call numbers and email address: Tel: +33 (0) 7 51 06 72 25 Monday to Friday from 09:30 to 13:00 and from 14:00 to 17:30 . Mail: contact@lordandqueens.com

Article 1: Object

These terms of sale are intended to define the contractual relationship between Lord and Queen's and the buyer and the terms and conditions applicable to any purchase made through the Lord and Queen's merchant website named www.lordandqueens.com, which buyer either professional or consumer.
The acquisition of a good or a service through the present site implies an unconditional acceptance by the buyer of these conditions of sale. These Terms of Sale shall prevail over any other general or special terms and conditions not expressly approved by Lord and Queen's.
Lord and Queen's reserves the right to modify its terms of sale at any time. applicable shall be those in force on the date of the order by the buyer.

Article 2: Characteristics of goods and services proposed

The products and services offered are those listed in the catalog published on the Lord and Queen's website.
These products and services are offered within the limits of available stocks.
The photographs in the catalog are the most faithful possible but can not ensure a perfect similarity with the product, especially as regards the colors, moreover the products can present variations of hue within the same color.

Article 3: Prices

The prices listed in the catalog are prices inclusive of tax in euros (conversion option in dollars) taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the goods or services.
Lord and Queen's reserves the right to change prices at any time, provided however that the price listed in the catalog on the day of the order will be the only one applicable to the buyer.
The prices indicated do not include the costs of order processing, transport and delivery provided that they take place in the geographical zones envisaged below.

Article 4: Geographical area

The mailing of the products and the delivery service presented in the site are limited to the country and areas served by the BOXTAL transport partners.

Article 5: Orders

The buyer who wishes to purchase a product must:
- fill in the identification form on which he will indicate all the details requested or give his customer number if he has a ;
- fill out the online order form giving all the references of the selected products or services;
- validate your order after having checked it;
- make the payment in the conditions provided.
Confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail confirmation of the registered order.

Article 6: Retraction and return of goods

All requests for returns must be made by email, phone or post to Lord and Queen's. In the event that a return of merchandise is granted, a return number and the return procedure will be provided. Any returned package without a return number will be systematically refused. The return authorization is to be pasted on the parcel. The package must be returned properly packaged and stamped to the following address: Lord and Queen's - 90 Boulevard Anatole France, 93200 Saint-Denis. Any request for return must be made within a maximum of 15 days after receipt, the seal of the carrier being taken as proof. After this period, we will not be able to take into account your request.
- For non-professionals: In accordance with Article L121-20, buyers, non-professional individuals, benefit from a withdrawal period of seven days from the delivery of their order to return the product to the seller for refund without penalty, with the exception of the cost of return.
- For companies, associations: In the case of a return of merchandise granted to a company, 10% of the amount will be deducted for management fees.

Article 7: Complaint and After-Sales Service

Complaints about a delivery must be made by mail or email within 7 days from the date of receipt of the package, the seal of the carrier being taken.

Article 8: Terms of payment

www.lordandqueens.com has chosen one of the world leaders in secure online payment: Stripe. With the secure SSL Stripe system, you can pay securely with all types of credit cards. The Stripe online payment system is based on information encryption technology. When you pay, you will need to record your credit card numbers and expiration date. This information will be immediately encrypted on your computer before being sent to our bank via the Internet. Thus, no confidential information circulates on the network without having been previously encrypted. All guarantees of confidentiality and security are therefore met. At the time of payment on www.lordandqueens.com, you will be in the presence of the integrated and secure SSL Stripe interface. Once you have entered your bank details and, after validation, the purchase will be effective and your order validated. The buyer's account will only be debited when shipping the products available and only the amount of the products sent. An invoice showing the VAT will be sent for any order.

Article 9: Deliveries

Deliveries are made to the address indicated in the order form, which can only be in the agreed geographical area. The risks are the responsibility of the purchaser from the time the goods left the premises of Lord and Queen's. In case of damage during transport, the reasoned protest must be made to the carrier within three days of delivery. Delivery times are only indicative. If they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded.

Article 10: Guarantee

All the products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned to the seller who will resume, exchange or refund. All claims, requests for exchange or refund must be made by email, telephone or mail to the address of Lord and Queen's within 7 days after receipt of the product, the seal of the carrier being taken.

Article 11: Liability

The seller, in the process of selling online, is bound only by an obligation of means; he can not be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, viruses, break of the service, or other involuntary problems.

Article 12: Intellectual property

All elements of the www.lordandqueens.com website are and remain the exclusive intellectual property of Lord and Queen's. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single link or hypertext link is strictly prohibited without the written consent of Lord and Queen's.

Article 13: Personal data

In accordance with the law relating to computers, files and freedoms of January 6, 1978, the information of a personal nature relating to buyers may be subject to automated processing. Lord and Queen's reserves the right to collect information about the purchasers including by using cookies, and, if it wishes, to transmit to the business partners the collected information. Buyers may object to disclosure of their details by notifying Lord and Queen's. Similarly, users have a right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of the e-mail addresses of the users of the site is subjected to the norms GRPD or General Regulations of the Protection of the Data.

Article 14: Archiving - Proof

Lord and Queen's will archive the purchase orders and invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of Lord and Queen's will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 15: Dispute Resolution

The present conditions of sale on line are subjected to the French law. In case of dispute, jurisdiction is assigned to the competent courts of Paris, notwithstanding plurality of defendants or warranty claim.

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