How to place an order?

To place an order on the website www.lordandqueens.com, simply make your choice in the different categories of the catalog using the search engine. Choose the items you want to buy by clicking on "Add to Cart". Once your products in the basket, just click on "order" and follow the various steps until payment.


After how long does my order ship?

Any order placed before 18:00 (from Monday to Friday inclusive) is processed within 48 hours. That is, it is destocked, checked, packaged, stamped and delivered to the carrier. Orders placed after 6:00 pm, are processed in priority on the next working day. You are notified by email the evening of the expedition and you can follow your delivery in your customer area


How to use a promotional code?

Select your products and drop them in the order basket. To access the order basket, click on the "Basket" link at the top right of the page. You can then enter your code by clicking on "Do you have a promo code?". Enter the promo code. Important: you can only use one code per order! Click on "Add", your purchase order will be taken into account. Check that the Coupon Code has been taken into account (the reduction is indicated in the same order overview, below the market value). Click on "Order". In order to guarantee fast delivery, the order is transferred directly to the processing center. After receiving the order confirmation email with your order number, no changes are possible. Check all the details of your order before moving on to payment.


My promotional code does not work?

Your promotional code can not be combined with other codes. It is for this reason that it is not taken into account during your order. If the problem persists, do not hesitate to contact us.


How to pay?

www.lordandqueens.com offers payment by credit card via Stripe. Stripe is a secure web payment infrastructure (PCI Level 1 certified, the highest level of security) and highly efficient.


Is the Stripe payment secure?

Protecting your financial and personal information is a top priority. That's why we automatically encrypt sensitive information sent to our servers from your computer. From your computer: When you register or sign in to our site, we verify that your Internet browser is using Secure Sockets Layer (SSL) version 3.0 or later. In transit: The information is protected by SSL with a 168-bit encryption key length (the highest level currently available on the market). Stripe Servers: Stripe has quickly become a reference in e-commerce payments. Many large companies use it: Twitter, Facebook, Pinterest, Shopify, and many others. Fast and secure, you will not have to register or leave our site to pay your order (unlike Paypal). Stripe uses the PCI Level 1 encryption algorithm (the highest level of certification).


How do I know where my package is?

We send you an e-mail as soon as your package is shipped with a link allowing you to track the delivery of your package on the carrier's website. You can also at any time access the delivery tracking of your current order in your "my account" area, via the "My last order" section. Simply click on this heading to access the details of your last order and your parcel number. Another click on this number of parcel will allow you to follow the state of your delivery on the site of the carrier concerned. You will know in real time where is your delivery.


What if I'm not at home at the time of delivery?

Depending on your choice of carrier, the package is delivered directly to you. If you are not at home during the passage of the postman or the deliveryman, a notice of passage is deposited in your mailbox. This form shows the time and day of passage and the post office where you can pick up the package. You must go to the post office indicated with the passage card filed by the postman and a piece of identification to remove it.


What are the delivery areas?

Deliveries are made in Metropolitan France and in the countries and regions served by our carriers.


How can I get a refund or return a product?

In the case of a refund request or a return, it is necessary to contact us by email, telephone or mail at the address of Lord and Queen's within 15 working days of receipt of your parcel (the stamp of the carrier being authentic). In the event that a return of merchandise is granted, a return number and the return procedure will be provided. We will refund you within 10 to 15 business days of receiving your return. The refund is made by crediting the account (Bank Card, RIB used during the Bank Transfer or by check to the billing address) used when ordering. A fixed price of 5 € will be deducted from your refunded amount, as a participation in the expedition of your return.


Can I trade?

You can exchange any item that does not suit you within 15 days of receipt of your order, the seal of the carrier being authentic. The items you wish to exchange must be new and unworn, in their original box intact. You can exchange them for a different size. If the returned items were on sale or if you used a promotional code when validating your first order, you will receive the same discount for your exchange order. the exchange is correlated to the availability of the desired product.


How to make this exchange?

Login to our site via the "My Account", "My Orders" section. Choose the relevant order and click on "Make an exchange or refund" and let yourself be guided. Your order-exchange will be shipped within 14 working days of the reinstatement of returned items. You will receive during the shipment of your order-exchange a mail of confirmation of dispatch with the tracking number of your parcel.


How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter www.lordandqueens.com with a simple click on the link provided at the bottom of the page in the last newsletter you have received. You can also send an email to contact@lordandqueens.com by writing in the subject of the mail the term "DESABONNEMENT".


What are your deadlines?

We process all orders placed between 8:00 am and 6:00 pm from Monday to Friday within 48 hours. To this must be added the delivery time of the chosen carrier which is between 48 and 72 hours in France. Deadlines are longer for shipments outside France.


What is the cost of transport?

The shipping price is calculated automatically according to the weight of your order and the type of transport selected, it is announced to you before the validation of your order.

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